Jun 26, 2024
1. Select the Email address the folder is under FIRST
2. Right Click and Create a new folder (if necessary)
3. Click "Ok"
4. Right Click "Inbox"
5. Click "Sort subfolders A to Z"
In the most recent instance of this happening we also had to select the email address the folder was under and right-click and sort A-Z, there along with sorting the Inbox (as shown in the steps above)